Return & Exchange Policy
RETURNS AND EXCHANGES POLICY
At Derek Warehouse Food Distribution, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we offer a hassle-free return or exchange policy, subject to the terms outlined below.
1. ELIGIBILITY FOR RETURNS AND EXCHANGES
To be eligible for a return or exchange, the following conditions must be met:
The item must be unopened, unused, and in its original packaging. Proof of purchase (receipt or order confirmation) must be provided. The return request must be initiated within 30 days of the purchase date.
2. NON-RETURNABLE ITEMS
For health and safety reasons, we
do not accept returns or exchanges
for the following:
Opened or used food products. Custom-blended or personalized items. Items marked as “Final Sale”or “Non-Returnable.”
3. RETURN PROCESS
To initiate a return or exchange, follow these steps:
Contact Customer Service – Reach out to us at (225) 936-9488 or [email protected] with your order details. Provide Order Information – Share your order number, item details, and the reason for the return. Follow Return Instructions – Our team will guide you on how to proceed with your return or exchange.
4. REFUND AND EXCHANGE POLICY
Approved returns will be processed within 7-10 business days after receiving the item. Refunds will be issued via the original payment method. Exchanges will be shipped after the returned item has been inspected.
For any questions regarding returns and exchanges, please contact:
Derek Warehouse Food Distribution
at (225) 936-9488 or [email protected]
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For any shipping-related questions, feel free to reach out to our team at this Link.
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